That's it. This isn't marketing. This isn't special. This is common sense.
I take pride in my work and will never send out a product that I feel is not up to the highest standards, but if you're unhappy, let me know. Send me a message. I'll do whatever I can to fix or replace an inferior product.
However, it's also common sense that if you set your dice tower on fire (or something equally dumb and destructive), I'm not just going to give you a new one. Common. Sense.